Request Data Deletion

You can request deletion of your Toonga account and associated personal data. This page explains how to submit a request, what happens after you submit it, what we delete, and what we may need to retain for legal, accounting, and security reasons.

To submit a request, email support@toonga.app. For security, contact us from the email/phone linked to your account.

1. How to request deletion

Step 1

Email support@toonga.app.

Step 2

Use the email/phone linked to your account.

Step 3

Share the details we need to verify ownership.

Provide your account identifier (email/phone) and a short description of your request.
If you cannot access your account, explain what changed (lost number, locked email) so we can guide verification.
We may request additional verification before we process deletion to prevent unauthorized requests.

2. What happens after you request deletion

After we receive your request, we review it and verify your identity. We may also check for any open activity that must be completed first (for example: pending orders, refund processing, chargebacks, or disputes).

Typical processing time can vary; we aim to complete requests as quickly as practical.
If there are pending orders, refunds, tickets, disputes, or security concerns, deletion may be delayed until they are resolved.
We may confirm completion by email once processing is done.

3. What data is typically deleted

When a deletion request is approved, we delete or anonymize eligible personal data linked to your account, where feasible. The exact data depends on how you used the platform.

Account profile information (for example: name, email/phone, login identifiers, and basic preferences).
Saved addresses and contact details stored within your profile.
Non-essential usage history tied to your account (where feasible).

4. Exceptions & retention

Even after deletion, we may retain certain records where required or permitted for legitimate purposes such as legal compliance, accounting, fraud prevention, and dispute resolution. Where possible, retained data is minimized and access is restricted.

Transaction and payment references required for reconciliation, audits, and financial compliance.
Security logs needed to detect, prevent, or investigate fraud and abuse.
Dispute/chargeback records and communications needed to resolve claims.

5. Related policies

For more information about how we handle personal data, see our Privacy Policy. For platform rules and service terms, see our Terms of Service.