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Contact
Reach the Toonga team for support, partnerships, or general questions. If you’re contacting us about an order, include your order number for faster help.
Location
Kigali, Rwanda
Serving customers and partners across the region.
When to contact us
Contact us for login issues, orders, payments, deliveries, refunds, tickets, or partnerships. If your question is quick, you may find an answer faster in the FAQ.
Fastest path
If you have an order issue, include the order number in your first message.
What to include
- Your name and the phone/email used on your account
- Order number (if this is about a purchase or delivery)
- Vendor name and item name (if applicable)
- Screenshots or error messages (for bugs and errors)
Clear details help us investigate quickly and reduce back‑and‑forth.
Common reasons to contact us
Account
- Login/account access issues
- Verification questions
- Suspicious activity reports
Orders & payments
- Order status, delivery, cancellations, or refunds
- Payment troubleshooting (MoMo, cards, Toonga Pay)
- Receipts and payment verification
Nightlife
- Tickets and entry issues
- Reels and nightlife listings
- Event details and availability
Partnerships
- Sell products on Toonga
- List experiences and offers
- Business and collaboration inquiries
Response expectations
We aim to respond as quickly as possible. Some issues (such as payment verification, refunds, or disputes) may require additional checks with partners or vendors. If your request is urgent, include “URGENT” in the subject and provide clear details.
Privacy & data requests
For privacy, account deletion, or data access questions, review our Privacy Policy. To request deletion, use the Request Data Deletion page.
For general questions, start with the FAQ.