Privacy Policy

Toonga Marketplace respects your privacy. This policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you when using the Toonga platform.

Purpose

Deliver services, protect accounts, and improve reliability.

Sharing

Only with trusted partners as needed (payments, delivery, security).

Your choices

Update details, request help, or request deletion.

1. Information we collect

We collect information you provide directly (for example when you register, place an order, contact support, or complete verification) and information collected automatically when you use the platform. Payment processing may involve third‑party partners; we receive only the details required to complete and reconcile transactions.

Account & profile

Name, phone/email, login and verification details.

Orders & transactions

Cart events, order history, payment status, refunds.

Support messages

Emails/chats/calls you send to our team.

Device & usage

IP address, device type, app version, and diagnostics.

We may also collect approximate location based on your device or IP address to improve fraud detection, delivery experiences, and regional availability (where applicable).

2. How we use your information

We use your data to deliver the services you request, keep your account secure, provide customer support, prevent fraud, and improve our products. Aggregated, anonymized usage metrics power analytics, marketing, and product development.

Process orders, payments, refunds, and delivery updates.
Protect accounts (login security, fraud detection, abuse prevention).
Measure performance and improve reliability.
Communicate service updates and respond to your requests.

Where permitted, we may send service communications (order status, security alerts) and—if you choose—marketing communications.

3. Sharing and disclosure

We may share information with trusted third parties who help operate our platform (payment processors, logistics partners, analytics providers), law enforcement when required, or when you consent. We do not sell your personal data.

When we share data, we aim to share the minimum necessary for the purpose (for example, delivery address for a courier, or a payment reference for a payment partner).

Vendors/partners

Information needed to fulfill your order or ticket purchase.

Payment partners

Transaction details needed to process payments securely.

Service providers

Hosting, analytics, communications, and security support.

4. Security and retention

We secure data with industry-standard controls, limit access on a need-to-know basis, and retain information only as long as necessary to fulfill the purposes described here or comply with legal obligations.

Access controls and role-based permissions for internal systems.
Monitoring and logging to detect suspicious activity.
Retention depends on the type of data (account, payments, support, legal requirements).

If you request deletion, we may still retain limited records where necessary for compliance, fraud prevention, dispute resolution, or accounting.

5. Your choices and controls

You can update your account information, opt out of marketing communications, and request data portability or deletion by visiting your profile or contacting support@toonga.app.

Account deletion

You can request account deletion via the Request Data Deletion page.

Update profile details and contact information (where available).
Request support assistance for account access or correction of information.
Request deletion of your account and associated data (subject to exceptions).

6. Cookies and similar technologies

We use cookies and similar technologies to keep sessions working, remember preferences, and understand how the website is used. For details, see our Cookie Policy.

7. Children’s privacy

Toonga is intended for users who can form a binding agreement and meet the minimum age requirements described in our Terms. If you believe a minor has provided personal data, contact us so we can review and take appropriate action.

8. Changes to this policy

We may update this policy when our practices change. When we do, we post the revised policy here with a new effective date so you always know how Toonga protects your data.

9. Contact

Questions about privacy? Contact support@toonga.app.