Privacy Policy

Toonga Marketplace (operating in Rwanda and beyond) respects your privacy. This policy describes what data we collect, how we use it, and the choices you have when you interact with our mobile apps, website, and partner services.

1. Information We Collect

We collect information you provide directly (account details, identity documents, payment information, support messages), public profile data, and metadata about how you use the platform (device identifiers, location, transaction logs, and cookies). Payment data is handled by our partners and shared only to the extent necessary to process the transaction.

2. How We Use Your Data

We use your data to deliver the services you request, keep your account secure, provide customer support, prevent fraud, and improve our products. Aggregated, anonymized usage metrics power analytics, marketing, and product development.

3. Sharing and Disclosure

We may share information with trusted third parties who help operate our platform (payment processors, logistics partners, analytics providers), law enforcement when required, or when you consent. We do not sell your personal data.

4. Security and Retention

We secure data with industry-standard controls, limit access on a need-to-know basis, and retain information only as long as necessary to fulfill the purposes described here or comply with legal obligations.

5. Your Choices

You can update your account information, opt out of marketing communications, and request data portability or deletion by visiting your profile or contacting support@toonga.app.

6. Changes to this Policy

We may update this policy when our practices change. When we do, we post the revised policy here with a new effective date so you always know how Toonga protects your data.